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Home > Monroe Staffing Services makes Inavero's 2012 "Best of Staffing" client list
Monroe Staffing Services announced that it has been named to Inaveros 2012 Best of Staffing Client list. Best of Staffing, presented in partnership with CareerBuilder, is the nation’s only award that recognizes staffing firms that receive remarkable reviews from their clients.
“We are excited to be recognized as part of this elite group providing exceptional customer service. This award is a direct reflection of our entire team; their efforts have been recognized by our client base. A special thank-you goes out to our clients who participated in the survey, helping Monroe Staffing achieve this award. Less than 1% of staffing firms in the US and Canada have been named to the Best of Staffing List for Client Satisfaction” Monroe Staffing’s President and CEO, Matt Briand said. “We are proud and honored to be recognized for our efforts in this way.”
Brendan Flood, CEO of Initio International, said "All of us in the Initio International group of companies are proud of our colleagues in Monroe Staffing. This is a clear reflection of a deep-seated service culture".
Staffing firms competing to make the Best of Staffing list underwent a rigorous client survey process followed by careful analysis of responses to determine satisfaction levels. Monroe Staffing received satisfaction ratings of 9 or 10 out of 10 from 71 percent of their clients, significantly higher than the industry’s average of 50 percent. Best of Staffing participants secured a place on the list by earning an average Net Promoter Score that was nearly double the national staffing industry benchmark for client satisfaction.
“The staffing industry continues to play a key role in helping to revitalize the economy,” said Eric Gregg, Inavero’s Founder and CEO. “Staffing firms give growth-minded organizations a more flexible alternative to recruiting their own employees, letting both the employee and employer determine if the fit is right for a more permanent position. Both sides receive tremendous value in a flexible, yet meaningful working relationship, and as they engage with staffing firms to help achieve those goals, the service experience they have is very important to their success. The Best of Staffing lists are a resource for businesses and talent who are trying to find staffing firms that provide exceptional service.”
About Inavero, Inc.
Inavero designs and manages satisfaction surveys for a global list of staffing and recruiting firms in more than 15 countries. Inavero’s proprietary technology platform gathers and reports staffing firm client and talent satisfaction information through online surveys. Inavero’s team analyzes satisfaction feedback from more than 500,000 staffing firm clients and talent each year, and serves at the American Staffing Association’s exclusive research partner.